A section of Zantel Call Centre Champions in a group photo with their certificates after graduation in Dar es Salaam recently. The Zantel Champion Program specifically set up for all its call centre agents to be part of a customer experience initiative to professionally mold them into skillful service providers.
Zantel the most innovative and fastest growing brand in Tanzania today has introduced the first of its kind Champion Program in the region whereby all its call centre agents are part of a customer experience imitative to professionally mold them into skillful service providers. The aim of the Champion Program is to offer on the job training for these call centre agents in order to improve their skills sets in customer experience, sales and marketing as part of their career growth. Ahmed Mokhles, Zantel Chief Commercial Officer said the aim of starting the Champion Program is to integrate the call centre into a revenue stream. “The Champion Program provides an opportunity for call centre agents to upsell Zantel products and services and thus earn an extra income. The champions will also undergo regular trainings in best practices on customer experience, sales and marketing equipping them with the right skills to join other departments in the organization within a year.” confirmed Mr. Mokhles. In conjunction with the Human Resources department best champions will be selected and offered positions in various departments ensuring they grow with the company and become future managers. Ali Bin Jarsh, Zantel Chief Executive Officer says the Champion Program is yet another initiative aimed at identifying, nurturing and strengthening local talents by offering them opportunities to grow with the company. “We want Zantel to be identified as the employer choice for young Tanzanians where we provide equal opportunities for all in terms of career development and in nurturing future managers. That will be our biggest contribution to Tanzania. We started with the Graduate Trainee Program that was successfully carried out and now the Champion Program showcases our commitment to growing local talent.” illustrated Mr. Jarsh